Marillion were not expecting The Royal Albert Hall show to sell out in days, let alone minutes, so the demand for tickets has taken us totally by surprise.
Having said that, we are not sure we could have done anything to prevent your frustration. We have and will continue to do everything we can to support and serve our fans.
We are well aware that our music is only possible with your faith and we don't take even one of you for granted.
Lucy (our Manager) works tirelessly to address your concerns and where there is any unfairness, we'll bend over backwards to put it right.
BUT there wasn't a system available to us which can prevent touts buying tickets and selling them on. For the record, any sky-high prices being charged by touts will not be coming OUR way as these tickets were purchased at normal face value.
It would appear we have become more successful this year. Obviously we are delighted about that but with it, comes a brand new set of problems. We are doing all we can. We can only apologise, but this situation is totally beyond our control.
However - Over 1000 of the tickets at RAH are debenture or member seats. When the member seats are sent out, members can choose to attend, leave their seat empty, or make it available to RAH box office for general sale. We have been clear that we would like as many returns as possible and although we don’t have any control over who returns what/when, we do hope to be able to give you a heads up on when the member tickets are going out.
Thanks again for your support and loyalty – we are all a bit overwhelmed