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23 November 2016

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Marillion were not expecting The Royal Albert Hall show to sell out in days, let alone minutes, so the demand for tickets has taken us totally by surprise.

Having said that, we are not sure we could have done anything to prevent your frustration. We have and will continue to do everything we can to support and serve our fans.

We are well aware that our music is only possible with your faith and we don't take even one of you for granted.

Lucy (our Manager) works tirelessly to address your concerns and where there is any unfairness, we'll bend over backwards to put it right. BUT there wasn't a system available to us which can prevent touts buying tickets and selling them on. For the record, any sky-high prices being charged by touts will not be coming OUR way as these tickets were purchased at normal face value.

It would appear we have become more successful this year. Obviously we are delighted about that but with it, comes a brand new set of problems. We are doing all we can. We can only apologise, but this situation is totally beyond our control.

However - Over 1000 of the tickets at RAH are debenture or member seats. When the member seats are sent out, members can choose to attend, leave their seat empty, or make it available to RAH box office for general sale. We have been clear that we would like as many returns as possible and although we don’t have any control over who returns what/when, we do hope to be able to give you a heads up on when the member tickets are going out.

Thanks again for your support and loyalty – we are all a bit overwhelmed
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Vanessa Vitoriano, Will Johnston and 23 others like this

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Mark PalingCan I just add how PROUD I am of Marillion and team. Feels very special that my life long favourite band not only take on a booking at RaH but sell the thing out in minutes! Brilliant. Well done to the whole family x14 hours ago   ·  86
Andy MillieGilmour at RAH recently managed it. My mate got good seats. Name on ticket. Passport required and all ticket holders go in together. RAH is a big step up and it really shouldn't have sold out so quickly. Hopefully as one poster says, prices will drop nearer the date. As Marillion are so proud of fanbase, they surely could have managed some sort of presale like the recent Steve R gigs. Hope the band don't play to a half-empty hall. That wouldn't be good.14 hours ago   ·  18
Travis LittleMissed out on tickets today but still delighted with the response. Well deserved recognition. Thanks to you all for all the music and memories and for being so human.14 hours ago   ·  18
Nigel BlakeFinally the best band on the planet is getting the recognition they deserve! Massive congratulations! Yes I'm gutted I couldn't get tickets, but I'll see you at other venues! Great gig at Kentish Town guys.. but don't go falling off the PA system Steve.. we need you writing and singing! 👍👏13 hours ago   ·  11
Gary LewisNot the bands fault, but something has to be done to stop these subhumans fleecing both the fans and the bands by bulk buying tickets and then trying to sell them on at stupid prices. At much as people really want to see the band they should not buy inflated price tickets and this would leave the touts with unsold tickets and a loss to them.14 hours ago   ·  25
Gem McCarthyGo for it boys, richly deserved. I'm so happy for you all and everyone behind the scenes too. Yeah I may not be there on the big night but I can buy the blu-ray and live it that way. Just promise not to go climbing any balconies or speakers H, RAH is a bit different to Wolverhampton Civic Hall. Proud to be a Marillionite since 1985 and long may it continue!!12 hours ago   ·  7
Ivan SpibeyTickets should have been made available to web members and also a pre sale for real fans. There are hundreds of tickets being touted. I am disgusted. Touts are the only winners here.12 hours ago   ·  8
Phil CoombeProud as punch marillion. You work so hard for it. I missed out on tkts today but you are my life and i will be there. Seatwave it will be!14 hours ago   ·  7
Peter JewellSecond date: how about making tickets available only to fan club members? I would join to get tickets. (Been a fan since before Fugazi released, just not in the club.)14 hours ago   ·  5
Ian BartlettYou were all awesome at the Forum last night. Thank you and well done on the RAH selling out, regardless of where some of the tickets may have ended up!14 hours ago   ·  6
Jeff ClarkBecame a fan from the moment I heard Hooks in You on TotP's. I've always thought Marillion was underated and considered uncool by the music snobs and trend followers that just saw them as a Kayleigh and Lavender song only band. As H said, put Fuck in the title and suddenly top ten album. I'm proud to tears to see them finally get to play a prestigious venue and sell out nearly as fast as a Gilmour show. Touts excluded it's well deserved and after years of amazing song writing and musicianship, about bastard time. You deserve this. The real fans deserve this and your hardworking representatives deserve this. Congrats guys.... Now, where were we on Ocean Cloud being on the set list? ;)12 hours ago   ·  7
Paul SwiftBrilliant achievement to sell it out! How about you re-invent selling direct to fans. I couldn't get a ticket, but would happily pledge face value price of a ticket with others to guarantee a ticket to see if crowd sourcing can sell out more nights at the RAH!? Go on...12 hours ago   ·  3
Philip HobbsLet's all remember people like Gilmour Maiden etc expect to sell out massive venues. Lucy Jordache Marillion is but one person.13 hours ago   ·  2
Paul SmithOnly managed by luck to get a seat on ticket master at no extra cost. Finally get 2 see my favourite band I've listened to since 1990. Can't wait guys and very happy u r enjoying lots of success. Long may it continue14 hours ago   ·  1
Si HarrimanYou will never fix those that whinge for whingings sake however what a tribute to you and your work. Those that have followed you from the beginning already know that Marillion is for life and not just Christmas. Congratulations!14 hours ago   ·  11
Janet PearsonHaven't got tickets for the RAH, but saw you in Leeds last week and will be at the weekend in Leicester at the end of April :-)13 hours ago   ·  2
Glenn PoveyNot that I’m a huge fan, but I did see the recent Aylesbury show and was sufficiently impressed to want to see them at RAH next year. What this whole fiasco demonstrates is an astonishing level of complete and utter naivety on the part of Marillion’s management. Having been fiercely independent for so long they are quite clearly very blinkered to the methods the modern live entertainment industry employs and thrives in the business of ripping fans off. Did they seriously think jumping into bed with Kilimanjaro was a good idea? Forget that touts use online ‘bots’ to swallow huge numbers of tickets up, there is also a very high probability that Kilimanjaro sold directly to secondary ticket agents either because they have shares in that company, or because it guarantees an instant return on their investment, plus a healthy kickback on inflated ‘booking fees’. On the flip side David Gilmour managed quite easily to avoid this at his RAH shows in September by ensuring purchases could only be made from the venue box office, and in order to reduce tout activity that the purchaser must be present on entry and show valid ID. It didn’t completely eliminate the problem but at least this was forcefully backed by the artist management and also the promoter, one Harvey Goldsmith, a fierce campaigner against the profiteering of the secondary ticket market. Despite the fact that many fans will be tempted to purchase through these unscrupulous agents the best policy is not to. Do not support their industry. At least the empty seats may make the management sit up and question this appalling situation which they have every ability to prevent.9 hours ago   ·  3
Tony FurmingerI feel proud that the band I've followed since 1981 are in the position to sell out the RAH so quickly. We'll just look forward to the dvd now :-)14 hours ago   ·  17
Nigel LyonsThere should have been a pre sale for true fans and possibly a restriction on the number that could be bought per person. Very disappointed. I will miss possibly one of Marillion's top gigs, yet have seen them 50+ times. But you deserve this after all your hard work. Just hope the touts are not the winners here.14 hours ago   ·  8
Tony ByersJust like to add. You guys deserve this success (and more) you've enjoyed this year. We hope it's the start of things to come. You've always been good to the fans and sure you will be in the future. See you all tomorrow night in Utrecht 😀14 hours ago   ·  12
Roy ChapmanLast two times I have been to the RAH the main buyer has had to produce is. Tickets bought from touts are worthless - unless you share their name!14 hours ago   ·  1
Mark EverittLots of people whinging on here! Just be pleased for the band! The Marillion family have no divine right to tickets as its RAH's call. Sometimes you win, sometimes you lose and life isn't fair! Hopefully Marillion will have a load of new fans attending that haven't yet realised how magical this band is! (Maybe even some of the debenture holders)! As much as some people on here want Marillion to be exclusive to themselves, surely spreading the word to a new audience can only be a great thing for the finances, recognition and future of the band?13 hours ago   ·  6
Paul LakinTicketless is the way to go, maiden next year are using this method, the credit card used to buy the ticket needs to be shown and is affectivley your ticket along with proof of id.14 hours ago   ·  12
Alan KilbyNice comments guys. Well done. Very few bands care for their fans as much as you do and clearly the behaviour of touts is out of your control. The fantastic demand for tickets though is terrific reward for the hard work and fabulous music from the band and everyone involved with Marillion - congratulations. Guess you need to arrange another date at the Albert Hall then! 😃👍🎵14 hours ago   ·  5
Robert JonesI would have LOVED to have been at this gig. David Gilmour's 'Remember That Night' DVD is my favourite ever, partly down to the fact that it's recorded at that iconic venue. To see my lifelong heroes play there would have been one of the greatest moments of my life. However, I would rather miss the show than pay ridiculous touted prices. Even if I could afford it, it goes against everything that music and artistry is about. Which got me thinking... Not a single Marillion fan should buy one. I know, it's cutting your nose off to spite your face but if they end up with hundreds of tickets unsold - and therefore thousands of pounds out of pocket - then maybe they'll think twice about engaging in such skullduggery next time... at least, not with Marillion anyway. For those going... Enjoy it for all of us. X12 hours ago   ·  4

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Thank you London. That was an amazing gig last night. The next time we play London will be at The Royal Albert Hall. Tickets on sale today at midday. ... See moreSee less

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Paul HazeldineDisgusting via gogo are allowed to do it... double the price for the tickets and all gone... I thought people were supposed to be banned from bulk buying20 hours ago   ·  8
Joey NewsomeThe tout problem was evident last night; it's been years since I've seen that level of activity. Was approached at least eight or nine times. Clearly something must be done, and now the RAH gig is affected. Gross, and extremely unfair on fans.18 hours ago   ·  3
Nicky WhiteheadAmazing show last night. Glad those speakers didn't collapse ;-) are you gonna do a few off Clutching at the Hall? Will be 30 years ;-)22 hours ago   ·  5
Ed FreemanThe touts were selling as well as buying last night so I'm assuming they'll have made a bit of a loss here and there. Hope so anyway. As for Viagogo and so forth, the only solution is to just boycott those f**cking sites. Use something like Twickets instead.17 hours ago   ·  1
Paul SheppardI was working as security last night the last time I see Marillion live was Holidays in Eden tour, I loved what I see last night and was hoping to go RAH next year but reading messages here seems that won't happen :-(18 hours ago   ·  1
Francois-Xavier DelplanqueI thought about a bug!!! Incredible!!! No more tickets... come on H, you have to do something... It is insane! Please help your true fan-club! Not all these new bl... new kings!19 hours ago   ·  2
Duilio PalaciosSold out already, add new dates with restrictions of 2 tickets per person + check ID at the entrance? Resellers are a huge problem for real fans.16 hours ago   ·  4
Eddie AllenPoor as ever with on line sales, logged on at 12, waited for 30 minutes all sold out? No doubt they will be for sale at vastly inflated prices elsewhere.20 hours ago   ·  2
Francois-Xavier DelplanqueAnyway, the show last night was fantastic... I have x1 Ian's drumstick... just need to have it dedicated now! See you soon...19 hours ago
Shirley YuleReally enjoyed last night's show, we thought the combination of the lighting and the video was particularly effective. Also the sound was good in there. Will there be anything to climb on at the RAH?19 hours ago   ·  3
John HughesSold out already but seriously pissed off that there are tickets being re-sold on ViaGoGo already. Extra date perhaps?? He asks pleadingly.14 hours ago
Stephen NelsonPhoned rah at 12 also Internet at the same time and sold out by the time I got through, pissed off an understatement. Especially when they are being sold at double the price on other sites.19 hours ago   ·  4
Jimmy Chisholmyeah, missed out on RAH tickets like so many Marillion fans ....... why could a special event like this not be offered to current fan club members first? ....... the New Kings win again17 hours ago   ·  4
Andrew Clarkesame here, as I tried to buy was beaten by who ever, all sold out within a minute, went onto RAH website and I was 1216 on the waiting list. me thinks a couple more nights are called for. just make it a weekend.19 hours ago   ·  2
Joanne McMurrayIncredible at 12.03 - no tickets. Very disappointed. No doubt they will be available on re-sale at massively inflated prices )-:20 hours ago   ·  6
Nigel LlewellynSaw you in Cardiff for a change as tired of the Forum. Great gig. Gutted I could not get tickets for the Albert Hall. The government need to sort it out17 hours ago   ·  1
Michaela JahnkeThat was a great, great, f... great concert last night. The songs from your new album are perfect. Can't explain it. in english. Now we are flying home (Germany) and looking forward to see you at the Marillion Weekend in Zelande next year. YEAH!!!!19 hours ago   ·  1
Jon LittleMy sister had a nightmare getting my Kraftwerk ticket as I was at work. She was on 3 sites at once at 12:00. The venue (Gateshead Sage) was a Jon starter. She eventually got it on Ticketmaster, but photo ID is required. This means she has to accompany me to the venue on the night with ID and give me the ticket in front of a staff member. Whereas I applaud tackling the touting problem, photo ID is not a practical solution if someone has bought a ticket on your behalf.14 hours ago
Alison WatsonReally upset I didn't manage to get tickets. If I loose out to another fan who was quicker of the mark then that's ok but to loose out to mass buying and these companies then selling at inflated prices is a bit too much to take as I would never pay above face value for a ticket for any concert even my beloved Marillion. Hope those who got tickets have the time of their life it will be amazing x15 hours ago
Jo JonesReally feel for everyone who wasn't able to get tickets. I was online and in the queue at 11.50 and managed to get two tickets. So excited but also now feel very lucky to have managed to get some.18 hours ago   ·  2
Andreas NilsenThis is just sad, if most of the sold out tickets are now in the hands of greedy parasites who will go on to sell them at much higher prices. ID at the gate seems to be the only solution to this problem really.18 hours ago
Patrice Rigaudreally i'm very sad ; i was waiting in front of my PC in a little village of France and i connect à 12:00 and ...nothing : no place in 5 minutes ; i as so happy to see You en RAH...14 hours ago
Paul Hazeldine12.00 dead on and I'm 915 in the queue err something is going on .. no stall or arena seats on see tickets either20 hours ago   ·  2
Shaun MoylerHow's your heart rate Andrew Goding? You looked a bit nervous behind that speaker stack for a minute21 hours ago   ·  2
Tony BridgemanAny reason why there couldn't have been a fans pre-sale or for WebUK members at least? Severely pissed off.20 hours ago   ·  1

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Sue Phillips, Anne Corris and 23 others like this

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Bush TelferBeen too long since seeing this great band, will try to get to London next year. Last time I saw them was we promoted them in, Tokyo, we all went to Juliana's the famous disco after. Bit different to the St. Moritz! 😁3 days ago
Gary DunnDigital scalping of tickets needs to stop. Lucky enough to be going to Holland but resellers are getting their hands on RAH tickets.14 hours ago
Hanneke De BruijnLooking forward to it. Proud and very cool and excited. .! Now 2 tickets on Monday. . Wish me luck. . 😊 see you Tuesday. .!xx4 days ago   ·  1
Darren LovattMy 50th birthday sorted - Marillion at RAH and my first visit to London :)1 day ago   ·  1
David WhiteDoes anyone know where can i get one ticket for tonights gig - every where it says sold out. Seen six times.3 days ago
Sarah WardIs anyone else having problems downloading Manchester night gig. Tried twice, paid twice, it's not playing. Thanks4 days ago
Kevin WilkinsMonday 12:00 tickets!!4 days ago   ·  4
Kees van der ZandeDa s ook een mooi plan... Larissa en Wilco....3 days ago   ·  1
Gloria Fonte Jr.That's amazing I wish I could be there3 days ago
Peter ChakerianOnly need two. Omiholijesus.3 days ago
Nobru-amwp MontgeronN oubliez jamais fish merci3 days ago
Barba ValeIs there any presale?2 days ago
Norbert StefaniWow, Royal Albert Hall! Cool!!!3 days ago
Keith JonesRoyal box is mine!!!!3 days ago
Ovais SiddiquiGot my tickets, just so looong to wait.20 hours ago
Gabriel AlfaroGen Cubillo de aqui a un año podemos ir jaja4 days ago
Luis CorbettAguante Marillion carajo!!4 days ago
Edward WheelerL3 days ago
David LaneThe definition of irony - 10pm Sunday: listen to Marillion perform "The New Kings" live at the Forum. 12:20pm Monday: Viagogo charging £144 for a £40 face value Royal Albert Hall ticket that "sold out" in 2 minutes. Someone is getting rich, someone is getting ripped off19 hours ago   ·  4
Mark Richard WingfieldCan anyone confirm that 12pm means midday?2 days ago
Martin CardMarillion Guys, out of interest do you know if this is an all seater set or will standing be an option ? Meaning will the stalls be free of chairs :)4 days ago
Emilia GalarzaMe encantaría estar ahi, sería un sueño!!! Los amoooo. Saludos desde Quito, Ecuador.4 days ago
Nick MeikleLucy4 days ago
Gregor McneeEverything booked, apart from the ticket! 5th December 12.01pm finger on click. ☝😃4 days ago
Mike Sextonadd Saturday night, please. Everything gone for Friday the 13th. Lucky for some, I guess...20 hours ago

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